The answer layer for your product.
Knolbase Chatbot answers every user question with your docs, your videos, and your product context. Inside your app, on your terms.
Questions resolved
Coverage
Help articles to maintain
An expert in your product, not a search engine over your docs.
Knows your product.
Trained on your videos, docs, and product updates. The chatbot answers like the engineer who built the feature, not a generic LLM guessing at your manual.
Knows the user.
It remembers who they are, what plan they are on, and what they were doing before they asked. Answers are personalized, not generic.
Escalates cleanly.
When a question needs a human, the chatbot hands off with full context. No more support tickets that start with what is your account email.
Every question is a signal.
What users ask is the highest-signal data on what is broken, what is unclear, and what to build next.
Every question, captured
Every question your users ask is logged, themed, and surfaced. The signal you have always wanted on what users actually need from your product.
Ask Knolbase
Query the chatbot's history in plain English. What are users confused about this week? Which features are most asked about? Answers in seconds, no SQL.
Frequently asked questions
Generic chat reads your help articles. Knolbase knows your product end to end, including the videos, the docs, and the product updates, and it understands the user it is talking to. It answers like an internal expert, not a search engine.
Connect your knowledge base and upload your videos. The chatbot is ready in under a day. You can fine-tune voice, guardrails, and escalation rules from Knolbase Admin.
Yes. When the answer is best shown rather than read, the chatbot surfaces the exact Knolbase video that covers it. Watch instead of read, in the same flow.
It admits it does not know, escalates to a human with the full conversation context, and logs the gap so your team can close it. No hallucinations, no made-up steps.
No. Knolbase never trains foundation models on your customer data. Your knowledge stays yours, your conversations stay yours.
Yes. Brand it as your own. Custom name, avatar, tone, and styling. It runs under your domain and looks like a native part of your product.
Pair this with the rest of Knolbase.
Stop answering the same question twice.
Book a demo and we will train Knolbase on your product, then show you what the answer layer feels like.