One portal. Total control.
Train Knolbase on your content, review every session, segment by audience, and ship behavior changes in seconds. Zero engineering tickets.
Upload what you know. Knolbase does the rest.
Upload what you know.
Drop in videos, help articles, and product update notes. Knolbase ingests them, learns the workflows, and writes its own session scripts for you to review.
Customize the voice.
Give Knolbase your name, your tone, and your avatar. Set the pace, the linguistic style, and how it shows up. Customers see your brand, not ours.
Define guardrails.
Decide what Knolbase will and will not discuss. Set escalation triggers, privacy mode for sensitive workflows, and retention rules per segment.
One product. Every type of user. A different experience for each.
Right user, right experience.
New signups need onboarding. Power users need activation on advanced features. Enterprise needs precision. Audiences routes the right session to the right person automatically.
Segment by any attribute.
Use plan tier, signup date, feature usage, geography, or any custom variable your product tracks. Assign each segment its own flow, script, and escalation rules.
Already in context.
When a user starts a session, Knolbase already knows who they are. The experience feels built for them, not copied from a template.
Every session on record. Every question answered.
Session reports
After every session, a structured report. What the user accomplished, where they hesitated, what they skipped, what to fix next. You see signal, not noise.
Ask Knolbase
Query every session, transcript, friction point, and unanswered question in plain English. No dashboards to build, no SQL to write. The answer in seconds.
Frequently asked questions
No. Knolbase Admin is built for product, CS, and L&D teams. Upload videos and docs, edit scripts, change tone, set audiences, and ship updates without filing a single engineering ticket.
Yes. Every session for an account is searchable by attribute, date, or outcome. You see exactly what happened, what they asked, and where they got stuck.
Yes. Ask Knolbase reads across every session report, transcript, and friction log you have ever recorded. Trend, cohort, and root-cause queries all work over the full history.
Yes. Knolbase has native integrations with HubSpot and Salesforce, plus a webhook and API for everything else. Session outcomes flow into the account record automatically.
As granular as the attributes you pass us. Plan tier, account age, last feature used, geography, custom flags, anything in your user object. Segments can stack and update in real time.
You define the roles. Admin, editor, viewer, and analyst are out of the box, with SSO and audit logging available on higher plans.
Pair this with the rest of Knolbase.
Run your onboarding without filing a ticket.
Book a demo. We will open a live Knolbase Admin account and walk you through training, audiences, and Ask Knolbase.