Stuck customers churn. Knolbase tells you which ones.
One onboarding portal per account, generated from your existing docs. CS sees who is stuck on which step, before the QBR.
Per account, auto
To generate from your docs
For CS to write per account
More accounts. Same team. The math broke.
Calls do not scale.
Your team is stuck running onboarding calls that should be self serve. The long tail of customers never gets the personal treatment and they churn quietly.
Static help fails.
Help docs and pre recorded videos sit unwatched. By the time the health score dips, the renewal call is in 3 weeks and there is nothing you can do.
Pooled CS loses NPS.
When SMB moves to pooled, the accounts that needed the personal touch the most are the first to lose it. Then they churn.
Every account gets premium treatment. Your team gets the strategic conversations back.
Every account gets the CSM treatment.
Enterprise or long tail SMB, every customer gets an onboarding portal that walks them through their setup, their training, and their unblocks. The CSM does not have to be in the room.
You see who is stuck, before they ask.
Knolbase tells you which user is on which step, what they asked the chatbot, and which accounts have stopped logging in. Your CSMs intervene before the QBR, not after.
Your CSMs spend time on the conversations that matter.
The procedural 80% of CSM work runs in Knolbase. Your team spends time on the conversations that drive renewal, expansion, and the case study.
The whole post sale lifecycle, on one platform.
Scale customer onboarding
Every new account gets a guided session in their first week, regardless of contract size.
Learn moreScale customer success
Cover the whole book with the same team. The repetitive 80% runs without a human.
Learn moreCustomer education
Ship a customer academy without a content team. Knolbase generates lessons from your existing docs.
Learn moreFeature adoption
Stop emailing customers about new features. Surface them in the page where they would actually use them.
Learn moreFrequently asked questions
No. It handles the repetitive procedural work so your CSMs can do the strategic conversations that drive renewal. Most teams expand the book per CSM instead of cutting headcount.
Most CS teams ship the first onboarding portal in under a week. Knolbase reads from your existing knowledge base, so the setup is mostly pointing us at your docs.
Yes. Session outcomes flow into Gainsight, Vitally, Catalyst, Planhat, or HubSpot and Salesforce through native integrations and webhooks.
Intercom Fin reads your help articles and answers questions. Knolbase does that too, plus it generates one onboarding portal per account, surfaces relevant videos inside your product, and tells your CSM which users are stuck. Fin is an answer layer. Knolbase is the whole post sale onboarding system.
Tools and use cases for CS teams.
See it run on one of your real accounts.
30 minute call. We generate a portal for an account you pick. No prep on your side. If it does not feel useful after 15 minutes, we end early.